Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 128,242 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (12%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (7%)
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Phone (2%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Milwaukee, Birmingham, Vacaville, Ashburn, Scituate, Cumming, Hanford, Farmington, Los Angeles, Anoka, Atlanta, Winchester, Salt Lake City, Cary and Detroit.
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| City | Problem Type | Report Time |
|---|---|---|
 Milwaukee | Internet | |
| Birmingham | Internet | |
| Vacaville | Internet | |
| Ashburn | ||
| Scituate | Internet | |
| Cumming |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Derek Simcik (@Chef_Derek) reported
Omg @Xfinity this has been the worst experience ever trying to transfer my service to a new addressโฆ might just cancel and go with a different internet provider
- CurvyDivaLady (@CurvyDivaLady) reported
The @Xfinity rep tried to tell me I would need more service since I stopped using the box and that my internet would slow down but the box hadnโt been plugged in since June, itโs been in my car trunk the whole time ๐คจ #upselling
- แตแตRaccoon (@RaccoonSpeaks) reported
@Meriotown Depends I mostly think AT&T is the worse but mostly people hate xfinity because there bad customer support and also because they are Comcast (which owns universal also dreamworks fun fact)
- Frances (@FrancesW007) reported
@Xfinity I am about to cancel my service! I have tried for several weeks to get a technician to come to my house to fix a low hanging wire in my backyard. I am having a pergola installed and it is blocking it. I am sick of being redirected to agents. About to cancel service!
- Sabina A Ellis (@ALEXiTYMKT) reported
@Xfinity the lack of communication especially with another outage is ridiculous. I need a credit ASAP! ๐คฌ
- Angela (@SmackyKennedy79) reported
@Xfinity Also, it's ****** you still charge an early termination fee when the areas you service are out of the customer's control. Utilities like yourselves are a monopoly.
- Gloria L. Vann (@foxxy39) reported
@XfinitySupport I switched to Xfinity over 7 months ago. Service has never worked. I have called and chatted through the app over 100 times. I have spent the last 24 hours being transferred to agent after agent over 10 times and not one completed the task. I have requested a refund still nothing
- nutzinov (@nutzinov) reported
is @Xfinity having problems in Jacksonville, FL?
- cb is aging backwards and i cant stop help (@cyberbabyyyy420) reported
@bowiesjunk same i had sprint for like a yr and then it merged into tmobile, but i just got xfinity internet & they have a deal rn where if i switch to xfinity mobile i can get like a $40/month deal for phone service added to my $40 internet (im paying $92 for tmobile rn)
- SavageGoddess (@uknowuluvNikk) reported
@Xfinity yall technicians are the worst from management and below. They installed a broke modem no internet at all I called over 10 times and NO ONE showed up to fix it after the supervisor said he would make sure someone came back! Very unprofessional im going to @verizonfios
- ๐ ๐๐๐๐โ๐๐๐ช๐ค๐พ๐๐๐๐ค๐๐ก๐ก๐ ๐๐ (@WPG1993) reported
@TinaJunVRC @Xfinity im also been charged for a home phone for 4 years and i dont even use the damn thing but its supposedly cheaper to have the triple play than it is not to have it i have the 285 channel package and about 100 channels is sports and junk i dont even watch/need (2/2)
- Sean (@spyDiddley404) reported
@badatbuttons I'm so glad I never have to think about Comcast any more
- A (@quilssachent) reported
@jenelaina @comcast Theyโre the worst. I once had internet service cut for weeks for no reason, they offered me a month free + a year of free cable, then charged for the month, the cable tech visit, and the cable ๐ However, calling to speak to them very sternly works. Usually requires escalating :/
- Bob Malcolm (@bolgati) reported
@JohnLegere T-mobile going the way of Xfinity. Moving customer decision from face to face to the back of the building. 3 days to replace defective Home internet device at factory store to 15 minutes in franchise store.
- Posole mio (@StephNakhleh) reported
@dgarritysantafe @SandiaSuz Did the town lose all mobile phone communications for a full day, or just internet/wi-fi? A few months ago a truck hit a pole in SF, which took the region's Xfinity service outโmaybe the same thing that affected Taosโbut it didn't cut cellphone service
- ๐ฅMolten Rage๐ฅ (@Molten_Rage17) reported
@DGIveyNASCARFan Okay those are bad but what ******** does that have to do with the Xfinity team you know it's not run just by the team on there are more than one guy that works on the team you can't be like oh DNQ the whole team just because one guy sucks that's kind of bullsh*t
- CurvyDivaLady (@CurvyDivaLady) reported
Now @Xfinity is having issues with their contact center so theyโre not taking calls and live chat is unavailable. A company who canโt manage staff clearly canโt manage the service they offer ๐
- NDencodarlin (@dencodarlin01) reported
@Xfinity I think my 4th call with Custoner Service agent may have fixed it, but the virtual attendant phone system is MADDENING to try to deal with. I'll let you know if it doesn't stick though!
- Angela (@SmackyKennedy79) reported
Dear @Xfinity. I was a customer of yours for the better part of 20 years, usually internet + cable, sometimes only internet if times were hard. You were the most reliable and I often recommended you over ATT for that reason.
- Jersey Native (@metbroncofan) reported
@comcast we here in NJ miss WPIX 11. THIS STUPID CONTRACT DISPUTE IS SENSELESS.
- Dallas jackson (@DallasDJackson) reported fromVacaville, California
Comcast just shut down the Fox channels in my northern cal area again. Happens frequently. When I call and ask they say it Foxโs fault.
- stevenโ๏ธ (@folk4mvp) reported
@dj204_ pretty damn weak talent in that series compared to last year, even though custer sucks in cup iโd probably say hes the best driver in xfinity this year
- Dapple (@kirahfaye) reported
@comcast @WJBF is a vital part of Augusta media for both news and entertainment. Do NOT remove it from our Comcast or I might actually do what I promised myself I'd never do again - go satellite! ๐
- Shea & Bree (g00dvibesgaming) (@g00dvibesgaming) reported
@Azezra_ @Xfinity That's the WORST. We had issues with our ISP & it took having them come out four times before they actually did something to fix it. But unlike in your case, they actually did replace everything at my house before realizing their infrastructure was ****** up & needed to be fixed
- Angela (@SmackyKennedy79) reported
@Xfinity Yesterday we moved out of your service area. Your system doesn't let me to cancel w/o speaking to a person. I already called a few months back to determine you don't service the area. Didn't need to wait on a phone call & have a 20 min chat at work to deal with this.
- Hoovers Product๐ฑ (@HooversProduct) reported
Yo @Xfinity is the worst! It should be illegal to have the type of customer service they have. Year after year they come in as the worst customer service. It's almost like they take pride in providing such crappy damm service.
- ๐ ๐๐๐๐โ๐๐๐ช๐ค๐พ๐๐๐๐ค๐๐ก๐ก๐ ๐๐ (@WPG1993) reported
@TinaJunVRC @Xfinity aint that the truth i got the "free movies" rewards and i still got charged for them but they say they didnt i still have the 1.2gig down 35 up (1.5 gig down 42Mb up) even tho im being charged for the faster one they say its not in my area and i got the best i can get (1/2)
- Matthew Brandley (@Matthew52338399) reported
@BroadStHockey Crap trades. Crap management. Crap ownership . It starts at the very top with who owns the team. Comcast. Enough said
- โจlex (@_OhLEXDoIt) reported
Xfinity dumb as ****. I need a new internet provider.
- Carolynnโฎ๏ธโฅ๏ธ๐บ๐ธ๐ณ๏ธโ๐๐ณ๏ธโโง๏ธ๐๐ (@CarolynnFink88) reported
Seriously @Xfinity what is going on with cell service? No point in calling every rep is useless!
